Help Center

Frequently Asked Questions

Everything you need to know as a customer

Getting Started

New to TradieTasker?

Finding Tradies

How to hire professionals

Payments & Billing

Secure payment process

Safety & Support

Protection & assistance

Simply sign up with your email address, create a password, and complete your profile. It takes less than 2 minutes. You can start posting jobs and finding tradies immediately after registration.

Yes! Posting a job and browsing tradie profiles is completely free. You only pay when you hire a tradie and the work is completed to your satisfaction. No hidden fees or subscriptions.

Verify your email address by clicking the link sent to your inbox. You can also verify your phone number for added security. Verified accounts get faster responses from tradies.

Click on "Forgot Password" on the login page. We'll send a password reset link to your registered email address. Follow the instructions to create a new password.

Simply post your job with detailed description, photos, and budget. We'll match you with qualified tradies in your area. You can browse their profiles, check reviews, and choose the best fit for your project.

All tradies on our platform go through a verification process. You can check their ratings, read reviews from other customers, view their completed work photos, and see their response time to ensure they're reliable.

Yes! Tradies can upload photos of their previous work to their profile. You can also ask them for more examples during your conversation. This helps you make an informed decision.

Most tradies respond within 1-2 hours. For urgent jobs, you can mark your job as urgent to get faster responses. You'll receive notifications when tradies apply to your job.

Mark your job as "Urgent" when posting. We'll prioritize your job and notify available tradies immediately. You can also filter tradies by availability and response time.

Payments are processed securely through our escrow system. You pay the agreed amount, and we hold it securely until you confirm the job is completed to your satisfaction. This protects both you and the tradie.

We accept major credit cards (Visa, Mastercard, Amex), debit cards, and PayPal. All payments are processed securely with industry-standard encryption.

Yes! If you're not satisfied with the work, contact our support team within 14 days of job completion. We'll work with you and the tradie to resolve issues. Refunds are processed within 5-7 business days.

No! The price you agree with the tradie is the price you pay. There are no hidden fees or surcharges. You'll see the full breakdown of costs before confirming any job.

The tradie gets paid 24-48 hours after you confirm the job is completed to your satisfaction. This gives you time to inspect the work and ensure everything is done correctly.

We verify all tradies, hold payments in escrow, have a dispute resolution process, and offer satisfaction guarantees. Our support team is available 24/7 to help with any issues.

Contact our support team immediately. We'll investigate and help you find an alternative tradie. Repeated no-shows can result in tradies being suspended from the platform.

Contact our support team and we'll initiate our dispute resolution process. We'll review all communications, inspect evidence, and work with both parties to reach a fair resolution.

Yes, you can cancel within 24 hours of hiring without charges. After that, cancellation fees may apply depending on the stage of work. Contact support for assistance.

After your job is completed, you'll receive an email invitation to leave a review. You can also access your job history in your dashboard and leave reviews from there. Your feedback helps other customers.

You can reach us through live chat (available 24/7), email at support@tradietasker.com, or by phone during business hours. Our friendly support team is always ready to help.

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