Help Center

Step-by-step guide to signing up as a customer

Tips for finding the right tradie for your job

Complete guide to creating a job listing

How to manage your jobs on the go

How to keep your information current

How to reset your password securely

Customize your notification preferences

How to permanently close your account

Create detailed job listings that attract the best tradies

How to read and compare quotes from tradies

Steps to confirm and book your chosen tradie

How to cancel and our cancellation policy

What to expect during the job process

Best practices for effective communication

How your money is protected during the job

All the ways you can pay for your job

Service fees and what they cover

How to get invoices for your records

Step-by-step dispute resolution process

How to report a problem with your job

How we mediate between you and your tradie

How refunds are handled

How we protect you as a customer

How we verify tradies on our platform

How we protect your property during jobs

How to stay safe and avoid scams

Step-by-step guide to rating your tradie

How our 5-star rating system works

How to write reviews that help others

How to update your review after posting