Privacy Policy
How we protect your personal information
Your Data is Safe
Industry-standard encryption
Your Privacy Matters
We never sell your data
You're in Control
Manage your privacy settings
Table of Contents
1 Information We Collect
As a customer on our platform, we collect the following information to provide and improve our services:
1.1 Personal Information
- Identity Information: Full name, date of birth, and government-issued ID documents (for verification)
- Contact Information: Email address, phone number, and physical address
- Payment Information: Credit card details, billing address, and payment history
- Account Information: Username, password, and account preferences
1.2 Job-Related Information
- Job Details: Project descriptions, photos, and specific requirements
- Location Data: Your address for service delivery and job matching
- Job History: Past jobs, bookings, and transaction records
- Preferences: Service preferences, budget ranges, and timeline expectations
1.3 Usage Information
- Activity Data: Job searches, profile views, and interaction history
- Communication: Messages exchanged with tradies through the platform
- Device Information: IP address, browser type, and device preferences
- Review Data: Reviews and ratings you leave for tradies
2 How We Use Your Data
Your information is used to:
Account Management
Create and maintain your account, verify your identity, and manage your profile
Job Matching
Connect you with qualified tradies based on your requirements and location
Payment Processing
Process payments securely through our escrow system
Communication & Support
Facilitate communication with tradies and provide customer support
Personalized Experience
Customize your experience and recommend relevant services
Legal Compliance
Comply with legal obligations and protect your rights
3 Data Sharing
3.1 Who We Share With
We share your information only when necessary:
- Tradies: Job details, location, and requirements for accurate quotes
- Payment Processors: Payment details for processing transactions
- Verification Services: Identity verification when required
- Legal Authorities: When required by law or to protect our rights
3.2 What We Don't Share
- We never sell your personal information to third parties
- We never share your payment details with tradies
- We never share your private contact information without consent
4 Data Security
We implement industry-standard security measures to protect your data:
Encryption
All data is encrypted in transit and at rest using TLS/SSL protocols
Access Control
Strict access controls with two-factor authentication options
Secure Servers
Data stored on secure servers in ISO 27001 certified facilities
We regularly review and update our security protocols to protect against emerging threats.
5 Your Rights
Under the Privacy Act and GDPR, you have the following rights:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your data (with legal exceptions)
Right to Portability
Request your data in a portable format
Right to Object
Object to data processing for specific purposes
Right to Withdraw Consent
Withdraw consent at any time
To exercise any of these rights, contact us at privacy@tradietasker.com
6 Cookies
We use cookies and similar technologies to improve your experience:
- Essential Cookies: Required for platform functionality (login, shopping cart)
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Provide relevant service recommendations
You can manage cookie preferences in your browser settings. However, disabling essential cookies may affect platform functionality.
7 Data Retention
We retain your data for as long as necessary:
- Active Accounts: Data retained while your account is active
- Closed Accounts: Data retained for 7 years for legal and compliance purposes
- Transactions: Payment and job records retained for 7 years
- Communication: Messages retained for 2 years after account closure
You can request data deletion after the legally required retention period.
8 Updates to This Policy
We may update this privacy policy periodically:
- We'll notify you of significant changes via email
- Updates will be posted on this page with a revised date
- Continued use of the platform constitutes acceptance of changes
9 Contact Us
If you have questions or concerns about your privacy, please contact us:
Your Privacy Matters
We are committed to protecting your privacy and handling your personal information with care. By using TradieTasker, you trust us with your data, and we take that responsibility seriously. Your trust is our most valuable asset.