Terms of Service
For Customers using the TradieTasker platform
Table of Contents
1 Introduction
Welcome to TradieTasker. These Terms of Service ("Terms") govern your use of the TradieTasker platform as a customer (service requester). By creating an account and using our services, you agree to comply with these Terms. Please read them carefully before using the platform.
TradieTasker connects customers with skilled tradespeople. These Terms outline your rights, responsibilities, and obligations when using our platform to find and hire tradies for your projects.
2 Account Registration
2.1 Eligibility
To register as a customer on TradieTasker, you must:
- Be at least 18 years old
- Provide accurate and complete personal information
- Have a valid email address and phone number
- Be legally authorized to enter into contracts
- Use the platform for legitimate service requests only
2.2 Account Security
You are responsible for maintaining the security of your account. You agree to:
- Keep your password confidential
- Notify us immediately of any unauthorized use
- Log out after each session on shared devices
- Enable two-factor authentication when available
We take security seriously and will never ask for your password via email or phone.
3 Booking Process
3.1 How It Works
The booking process on TradieTasker is designed to be simple and transparent:
- Post your job with detailed requirements
- Receive quotes from qualified tradies in your area
- Compare profiles, reviews, and pricing
- Select a tradie and confirm the booking
- Funds are held securely in escrow
- Work is completed to your satisfaction
- Payment is released upon job completion
3.2 Job Posting Guidelines
When posting a job, please ensure you:
- Provide clear and detailed job descriptions
- Include photos of the work area when possible
- Specify your timeline and budget expectations
- Indicate any special requirements or access issues
- Be responsive to tradie inquiries
4 Payments & Pricing
4.1 Escrow System
We use a secure escrow system to protect both parties:
- Funds are held securely until job completion
- You can track your payment status in real-time
- Payment is only released when you confirm satisfaction
- Disputes are handled through our resolution center
4.2 Pricing Structure
When you book through TradieTasker:
- You see the full price before confirming
- No hidden fees or surprise charges
- A small service fee of 5% is added to the job total
- This fee covers platform support and protection
- You can request quotes and compare prices
4.3 Payment Methods
We accept various payment methods:
- Credit and debit cards (Visa, Mastercard, Amex)
- PayPal
- Bank transfers (Australia only)
- Apple Pay and Google Pay
- Buy Now, Pay Later options (Afterpay, ZipPay)
5 Your Responsibilities
5.1 Communication
As a customer, you agree to:
- Respond to tradie inquiries within 24 hours
- Provide access to the work area as agreed
- Be clear about your expectations and requirements
- Notify the tradie of any changes or delays
- Be available for site inspections when necessary
5.2 Property Access & Preparation
To ensure a smooth job process:
- Clear the work area of personal belongings
- Provide access to water, electricity, and facilities
- Secure any pets during the work period
- Inform neighbors of potential noise or disruptions
- Arrange parking for the tradie's vehicle if needed
6 Reviews & Feedback
6.1 Review Policy
Your feedback helps build a trusted community:
- You are encouraged to leave honest reviews after each job
- Reviews should be based on your actual experience
- Be specific about what went well and what could improve
- Avoid personal attacks or defamatory language
- We reserve the right to remove inappropriate reviews
6.2 Rating System
Our rating system is designed to be comprehensive:
- Rate on quality of work, professionalism, and punctuality
- Leave a star rating (1-5) for overall experience
- Write a detailed review to help other customers
- Your ratings help tradies improve their services
- Reviews are publicly visible but can be edited within 7 days
7 Quality Guarantee
7.1 Our Commitment
TradieTasker is committed to ensuring quality service:
- All tradies are vetted and verified
- We review qualifications, licenses, and insurance
- Background checks are conducted where required
- Workmanship is guaranteed through our platform
- We mediate any quality-related disputes
7.2 Customer Protection
Your satisfaction is our priority:
- If you're not satisfied, we work with you to resolve issues
- We offer a 30-day workmanship guarantee
- Payments are protected through our escrow system
- We provide dedicated customer support
- We investigate all complaints thoroughly
8 Dispute Resolution
8.1 Dispute Process
In the event of a dispute:
- Contact the tradie directly to resolve the issue
- If unresolved, contact our support team within 7 days
- Provide all relevant documentation and evidence
- We will investigate and mediate between both parties
- Our decision is final and binding
8.2 What We Cover
Our dispute resolution covers:
- Quality of work issues
- Scope of work disagreements
- Timeline and delay concerns
- Payment disputes
- Communication breakdowns
9 Account Termination
9.1 Termination by Customer
You may terminate your account at any time. Contact our support team to request closure. Any open bookings will need to be completed or cancelled before account closure.
9.2 Termination by TradieTasker
We may suspend or terminate your account for:
- Violation of these Terms
- Fraudulent or deceptive behavior
- Abusive conduct towards tradies or support staff
- Consistent cancellation of booked jobs
- Misrepresentation of facts
Acceptance of Terms
By using the TradieTasker platform as a customer, you confirm that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and TradieTasker.
Questions About These Terms?
Contact our customer support team at support@tradietasker.com
Or call us at 1800 123 456